Telemarketing – learn to control the situation and increase your sales!

During these 8 academic hours, you will gain practical skills that will help to clarify your client’s needs, propose an attractive offer, provide arguments and complete the sale.

During the training You will learn:

  • The structure of a telephone conversation;
  • Effective tactics: how to engage a customer during the first 30 seconds of a conversation;
  • How to clarify and form needs. Presentation of SPAN methodology, examples and discussion;
  • How to formulate needs by asking relevant questions. Practical task and discussion;
  • How to propose an attractive offer one can’t refuse. A practical task in pairs;
  • How to justify the price. Pricing psychology and the most effective price suggestion methodologies;
  • Techniques that will increase the number of transactions and profit. Discounts and negotiation;
  • Telephone conversation simulation and recording in audio format, discussion;
  • Training summary. Specific insights and action plan development;
  • Questions and answers.

Training is for:

Those who want to sell more with more profit!

During the training, you will extend your theoretical knowledge by performing practical tasks and analysing real situations.

After the training, you will receive a summary of all training material and a certificate of participation.

Telemarketing – learn to control the situation and increase your sales!

During these 8 academic hours, you will gain practical skills that will help to clarify your client’s needs, propose an attractive offer, provide arguments and complete the sale.

During the training You will learn:

  • The structure of a telephone conversation;
  • Effective tactics: how to engage a customer during the first 30 seconds of a conversation;
  • How to clarify and form needs. Presentation of SPAN methodology, examples and discussion;
  • How to formulate needs by asking relevant questions. Practical task and discussion;
  • How to propose an attractive offer one can’t refuse. A practical task in pairs;
  • How to justify the price. Pricing psychology and the most effective price suggestion methodologies;
  • Techniques that will increase the number of transactions and profit. Discounts and negotiation;
  • Telephone conversation simulation and recording in audio format, discussion;
  • Training summary. Specific insights and action plan development;
  • Questions and answers.

Training is for:

Those who want to sell more with more profit!

During the training, you will extend your theoretical knowledge by performing practical tasks and analysing real situations.

After the training, you will receive a summary of all training material and a certificate of participation.

Telemarketing – learn to control the situation and increase your sales!

During these 8 academic hours, you will gain practical skills that will help to clarify your client’s needs, propose an attractive offer, provide arguments and complete the sale.

During the training You will learn:

  • The structure of a telephone conversation;
  • Effective tactics: how to engage a customer during the first 30 seconds of a conversation;
  • How to clarify and form needs. Presentation of SPAN methodology, examples and discussion;
  • How to formulate needs by asking relevant questions. Practical task and discussion;
  • How to propose an attractive offer one can’t refuse. A practical task in pairs;
  • How to justify the price. Pricing psychology and the most effective price suggestion methodologies;
  • Techniques that will increase the number of transactions and profit. Discounts and negotiation;
  • Telephone conversation simulation and recording in audio format, discussion;
  • Training summary. Specific insights and action plan development;
  • Questions and answers.

Training is for:

Those who want to sell more with more profit!

During the training, you will extend your theoretical knowledge by performing practical tasks and analysing real situations.

After the training, you will receive a summary of all training material and a certificate of participation.